RETURNS

Return Policy

At Nortalie, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy:

Returns:

  • No questions asked. Return items for any reason within 90 days.

How to Initiate a Return:

  1. Contact Us: Please email our customer service team at support@nortalie.com to initiate a return. Include your order number and the item(s) you wish to return.

  2. Return Instructions: We will provide you with instructions on how to send your item(s) back to us.

  3. Refund Process: Once we receive the returned item(s), we will process your refund to the original payment method. Please allow up to [number of days] days for the refund to appear on your account.

Additional Information:

  • Returned items must be in their original condition, unworn, and with all original packaging.

  • We recommend using a trackable shipping method to return your items, as we are not responsible for lost or damaged packages.

For any questions or concerns, please contact us at support@nortalie.com. We are here to help!